COVID-19: SCCSS program updates and financial support resources

Community Services is here for you during this difficult time. All of our programs have been modified so we can continue to provide support to the community throughout this crisis.

Our Inlet Office is closed to the public until further notice, however our programs are still providing support to community members. Please phone 604-885-5881 for program information.

If you are self-isolating and need someone to talk to, if you and/or your family are experiencing financial stress due to being laid off, are facing eviction or are low on medication or food, call us and we will do our best to assist you. We likely can't fix everything, but we commit to doing our very best.

See specific program information below or call 604-885-5881 Monday-Friday 9am - 4pm.

Yew Transition House Access Line

If you are a woman who is experiencing violence or you are feeling unsafe we are here for you. Our Yew Transition House Access Line is open 24 hrs a day, 7 days a week. We are here to listen and provide support. We can also help by exploring alternative accommodation, help with assessing risks and working with you to create a safety plan.

Please call 604-885-2944 24 hours a day, 7 days a week. If you are a woman in immediate danger or fear for your safety, please call 911.

COVID-19 Emergency Food and Essentials Hotline *UPDATE*

The need for our Emergency Hotline service over the past few months was apparent by the over 200 deliveries of food and essential items to members of our community that were isolated due to Covid-19. We have seen a significant decrease for the need of our Hotline service and will be suspending the Hotline at the end of June. This service will be reactivated if the need arises in the future.

If you are in need of food or essential items, please call our office at 604-885-5881 ext. 240.

 

WE WILL UPDATE THIS PAGE AS NEW INFORMATION BECOMES AVAILABLE.

You can also keep up-to-date by following us on Facebook, Instagram and Twitter.

 


COVID-19 Safety Plan

We are committed to providing exceptional services in a safe and healthy environment, taking all appropriate safety precautions. We are using information from WorkSafeBC (WSBC), the Provincial Health Officer (PHO), the Ministry of Health, and the BC Centre for Disease Control (BCCDC) to guide our decision making processes in making plans to re-open workspaces and provide services to our community. We operate 35 unique programs, and support clients and participants throughout the Sunshine Coast – for this reason program specific safety plans are being developed as part of our organizational safety plan.

This plan is a living document and will evolve as needed to take any new direction from WSBC, PHO, BCCDC, and / or the Ministry of Health.

You can find our current plan at SCCSS WorkSafe BC Plan.


Programs

The Family Place, 5520 Trail Avenue, Sechelt

Child Care Resources and Referral - Sechelt, Gibsons, Pender Harbour

Please note that we are now open regular hours.  We have new health and safety policies that we have put into place, including allowing only one family in our office at a time. Please call 604-885-5657 or email coastccrr@sccss.ca for more information.

SECHELT OFFICE   (closed for lunch 12:00 pm - 1:00 pm)

  • Tuesday: 9:00 am to 5:00 pm           
  • Wednesday: 9:00 am to 5:00 pm
  • Thursday evening: 3:00 pm to 7:00 pm
  • Friday: 9:00 am to 5:00 pm

GIBSONS OFFICE   (closed for lunch 12:00 pm -1:00 pm)

  • Monday evening: 3:00 to 7:00 pm
  • Thursday: 9:00 am to 5:00 pm
  • Friday: 9:00 am to 5:00 pm

Pender Harbour office will remain closed.

Just a quick note to let all of our library subscribers know that we will be extending each library subscription renewal date to four months later than the original renewal date—for example, if your subscription fees were due April 1, they are now due August 1. This is to compensate for our closure from March to July. We will be sending out fee reminders within the next few weeks.

 

Community Services Thrift Store, 731 North Road, Gibsons

Community Services Thrift Store will be re-opening soon and we are seeking volunteers to join our team! Re-opening dates and operating hours will be announced soon. Stay tuned for how to donate, what to donate and how to support our community Thrift Store at 731 North Road in Gibsons. At this time, we are still unable to accept any donations. We anticipate that when we reopen donations will be needed more than ever to support those in need in our community. Please set aside your items and we will keep you updated as to when it is safe for us to start accepting donations again.

 

Arrowhead Clubhouse

Sunshine Coast Community Services has partially reopened the Arrowhead Clubhouse with new safety precautions and protocols in place. The Clubhouse is open 10:00 to 12:00 noon and 1:00 to 3:00 pm on Tuesdays and Thursdays. During each of these four time slots, 10 members can use the space. If you are a member and you would like to reserve a spot please call the Clubhouse on 604 747 4734. If you are interested in becoming a member, please call 604 747 4734.

For those unable to attend the Clubhouse or needing support on Monday, Wednesday or Friday, staff can offer support (9:00 am to 4:00 pm) to our members by phone 604-747-4734 / 604-865-0078, by e-mail arrowheadreception@gmail.com, and by our Facebook ‘Arrowhead Reception’ page.

 

Food Bank - 5657 Lamprey Lane, Sechelt

Starting the week of Monday, July 6 the Food Bank service will operate on the following days and times:

  • Wednesdays  11am - 1pm
  • Wednesday evenings  4:30pm – 6:30pm
  • Thursdays  10am – 12:00pm

Currently, the best way to support the Food Bank is by donating online here, or by mailing a cheque to SCCSS, PO Box 1069, Sechelt V0N 3A0. Currently, we are not accepting donated food items at the Food Bank due to social distancing measures and concerns around sanitization. We expect that the need for food is going to increase over the next few weeks and we are in the process of developing a new system to address these needs. We will post changes here on our website, our door and you can call 604 885-5881 for updates.

 

Sunshine Coast Community Gardens - Lamprey Lane, Sechelt

Sunshine Coast Community Services Community Gardens are open with safety precautions and protocols in place. We have added new safety protocols aligned with turning on the water and using the hoses. Please review the guidelines below:

1. Please do not attend the gardens:

  • if you have been out of the country in the past 14 days.
  • have been in contact with anyone who has been out of the country.
  • have been in contact with anyone who has Covid-19.
  • or are experiencing symptoms of Covid-19 yourself.

2. Ensure physical distancing guidelines of remaining 6 feet apart at all times.

3.  The shed will remain locked, so please bring your own tools. If you have tools in the shed that are yours, please connect with Carey on 604-885-588 and we will get them out for you.

4.  We have attached hoses onto two of the taps.  Please only use these water taps and wear gloves when touching the hoses.

5.  Please use gloves when opening and closing the compost.

6.  Wash/sanitize your hands before and after visiting the gardens and bring your own gloves.

        
If you are comfortable with the guidelines above we encourage you to start caring for your gardens, keeping safety as the number one priority.  All protocols will be kept in place and re-evaluated monthly.

 

Parent-Tot Drop-In & Bellies and Babies

Family Resource enhancement programs are slowly starting up again, with some taking place via Zoom. Groups may be cancelled due to bad weather.  Check the Bellies/Parent and Tot Facebook page for up-to-date changes.

For information regarding Gibsons programs, contact Shirley 604-865-1108.

For information regarding Sechelt programs, call 604-885-5657.

Programs include:

Bellies and Babies - Meet Up in the Park

  • Monday at Dougall Park in Gibsons 11:00 am -1:00 pm.
  • Tuesday in Hackett Park in Sechelt 11:00 am -1:00 pm.

Meet Up in the Park will continue until further notice.

Parent-Tot Drop-In - Play in the Park

  • Gibsons at Dougall Park Wednesday 9:30 am to 11:30 am
  • Sechelt at Hackett Park Thursday 1:00 pm -3:00 pm.  
  • Maderia Park at the Elementary School Thursday, July 24, Thursday, August 6 and Thursday, August 20 9:30 am -11:30 am.

Play in the Park will continue until further notice.

For more information or to register for these enhancement programs, contact Shirley French on 604-865-1108 or email sfrench@sccss.ca.

 

Early Intervention Programs

The Early Intervention Team will not be holding any appointments in the Community Services building, and have cancelled all playgroups and childcare center visits.  Consultations will continue to take place over the phone. New referrals will still be accepted, however may only be made by phone at this time. For the Infant Development Program call 604-865-1163, for Physiotherapy 604-865-0058 and for Supported Child Development call 604-865-0309.

 

Yew Transition House

Yew Transition House is still operating. If you need support, please call the 24-hour access line on 604-885-2944.

 

Women's Counselling

At the moment there are no face-to-face sessions taking place and instead all counselling is being done by telephone. New referrals are still being taken using the same number as before, tel: 604-865-0105 or email womenscounselling@sccss.ca. There continues to be a waiting list for individual counselling. There are no groups running at the moment although we will continue to take names of women who are interested in future group work.

 

Volunteering

We need you, and we want to ensure you are engaged, supported, informed and connected! We can use your skills and experience to build our capacity and strategically benefit our programs and community during the COVID-19 emergency. We have safety protocols, volunteer checklists and specialized systems for volunteer engagement. If you would like to register and join our team, you are most welcome! To get involved contact Andrea Hobbs 604-865-0283 or email ahobbs@sccss.ca.

 

Better At Home

SCCSS Better at Home is currently offering select services, and will be resuming many others soon. Below is a list of those service, projected re-start dates, and rough guideline for how the services align with the various phases of BC’s Restart Plan.

Remote/Delivery Services (always offered, subject to volunteer and staff availability)

  • Friendly phone calling (and virtual visits)
  • Yard work
  • Grocery, prescription and other essential deliveries

In-Person Services (unavailable during Phase 1, subject to volunteer and staff availability during phase 2 onwards)

  • Friendly visiting (outdoors) – projected restart August 2020
  • Home repair –  projected restart August 2020
  • Housekeeping  – projected restart September 2020

In-Person Services (unavailable during Phase 1 & 2, subject to volunteer and staff availability during phase 3/4)

  • Transportation – projected restart TBD
  • Friendly visiting (Indoors) – projected restart TBD

If you are looking for some help with one of the above services, or have questions, please reach out to Better at Home at 604-865-0114.

 

Keeping People Housed

Service remains available. Keeping People Housed is a loan program to help with unexpected and temporary crises for rental arrears or essential utilities. Repayment is made monthly through your bank account. The program is made possible in part from Sunshine Coast Credit Union, the Co-Operators and Sunshine Coast Community Services.

For more information about the program, eligibility requirements and how to apply, plus access to a list of financial literary resources click here. Still have questions? Contact Andrea at 604-865-0283 or email ahobbs@sccss.ca.


Additional Resources

 

Local Contacts

Women in distress: Our 24-hour access line remains open 604-885-2944

Mental health or addiction support: VCH Mental Health at 604-885-6101 (Mon-Fri)

24-hour Sunshine Coast/Sea to Sky Crisis Line: 1-866-661-3311

Seniors Distress line: 604-872-1234

 

Government of Canada

For general information, resources and the Federal Government's response to COVID-19, click here.

For the latest information regarding Coronavirus benefits and services including the Emergency Care Benefit, click here.

Apply for EI Benefits here.

Note that quarantined or sick EI applicants have the one-week period wait period lifted and you must complete application on website before contacting via phone. Tel: 1-833-381-2725 (toll-free) Teletypewriter (TTY): 1-800-529-3742

Service Canada can help!

If an individual that you support requires assistance with one of our critical services and benefits, they can complete a service request form here  . Once the service request is submitted, a Service Canada representative will contact the individual within 2 business days at the phone number they indicate. If your community members or individuals within your network do not have access to the internet or face other barriers, a Service Canada Outreach Support Centre will ensure they get access to the critical benefits they need. The outreach support center can be accessed by calling 1-800-631-2657. Outreach workers are available to assist from 8:30am to 4:00pm PST Monday to Friday.

 

BC Provincial Government

For the latest information from the BC Centre for Disease Control, click here.

The province has created a phone service to provide non-medical information about COVID-19, including the latest information on social distancing. Information is available in 110 languages, 7:30 am .to 8:00 p.m. at 1-888-COVID19 (1-888-268-4319) or via text message at 604-630-0300.

 

Town of Gibsons

Call 607-886-2274 for service or email info@gibsons.ca. For information about Town of Gibsons services, including the Respiratory Assessment Clinic and updates from the Sunshine Coast Emergency Operations Centre (EOC), click here.

 

District of Sechelt

Email info@sechelt.ca or telephone 604-885-1986 for further information. For a full list of updates, click here.

 

Shishalh Nation

Government offices are closed to the public. For further information, click here.

 

Sunshine Coast Regional District

Members of the public requiring assistance from staff are asked to email info@scrd.ca. For updates regarding recreational facilities, bus services, garbage collection, landfills and more, click here.

 

Salvation Army

For information regarding Salvation Army Food Bank and hot lunch program call 604-886-3665, email gibsons_bc@can.salvationarmy.org or click here.

Division of Family Practice - Sunshine Coast

For the latest updates from local physicians, click here.

If you believe that your symptoms are severe enough to warrant assessment by a physician, please call the BC COVID-19 hotline at 1-888-COVID19

If you feel you may need to be hospitalized for more severe symptoms, please call 911 if you require ambulance transport, or call ahead to Sechelt Hospital at 604-885-2224 so that the appropriate precautions can be made to protect healthcare workers and fellow patients.


Financial Support Resources

There are many initiatives and programs being set up by both the provincial and federal government to provide financial assistance to Canadians during this time. The chart provides a quick reference guide to programs being offered. Sunshine Coast Community Services Society aims to provide the most up to date information however new information may be released by our governments. We recommend also using the links below to the various programs to ensure you receive all the relevant information.

COVID-19 Economic Response Plan

2020-04_CovidResponseChart.jpg

 

Keeping People Housed

Keeping People Housed is a loan program to help with unexpected and temporary crises for rental arrears or essential utilities. Repayment is made monthly through your bank account. The program is made possible in part from Sunshine Coast Credit Union, the Co-Operators and Sunshine Coast Community Services.

For more information about the program, eligibility requirements and how to apply, plus access to a list of financial literary resources click here. Still have questions? Contact Andrea at 604-865-0283 or email ahobbs@sccss.ca.

 

Federal Government Supports

The Government of Canada is taking immediate, significant and decisive action to help Canadians facing hardship as a result of the COVID-19 outbreak. For information about a range of financial supports you can access, click here.

Service Canada can help! 

If an individual that you support requires assistance with one of our critical services and benefits, they can complete a service request form here. Once the service request is submitted, a Service Canada representative will contact the individual within 2 business days at the phone number they indicate. If your community members or individuals within your network do not have access to the internet or face other barriers, a Service Canada Outreach Support Centre will ensure they get access to the critical benefits they need. The outreach support center can be accessed by calling 1-800-631-2657. Outreach workers are available to assist from 8:30am to 4:00pm PST Monday to Friday.

Student support

The Canada Emergency Student Benefit (CESB), will provide income support to post-secondary students who have lost work opportunities due to COVID-19. Students who are not receiving the Canada Emergency Response Benefit will receive $1,250 per month for up to four months (May-August 2020). Students with disabilities, students with dependents would receive an additional $750. For further information, click here.

 

Provincial Government Supports

For more information on provincial financial supports, including the link to the BC Emergency Benefit for Workers, click here.

Support for renters and landlords

The Province is introducing a new temporary rental supplement, halting evictions and freezing rents, among other actions.  

The new rental supplement will help households by offering up to $500 a month towards their rent, building on federal and provincial financial supports already announced for British Columbians facing financial hardship. Learn more here.

COVID-19 and Tenancies - FAQs

For FAQs about rent payments, evictions, rent increases and dispute resolutions, click here.

COVID-19 Support for Income and Disability Assistance

For information including how to apply for Canada Emergency Response Benefit (CERB), the BC Bus Pass Program and more, click here.

 

Monthly Bill Supports

BC Hydro

BC Hydro has introduced a COVID-19 Relief Fund to help residential customers who have lost their jobs due to COVID-19. The Relief Fund provides you with a credit to your account to reduce your bill. For more information, click here.

Fortis BC

Fortis BC has a range of measures in place to support customers who are facing financial hardship due to COVID-19. Find out more here.

ICBC

ICBC recognize the financial impact COVID-19 may have on their customers and want to provide some relief during this challenging time. Find out more here.

Telus

Telus has been recognized as an essential service and has a range of measures in place to protect and support customers including waiving home internet overage charges and offering flexible payment options. Find out more here.

 

Student Loans

To help people with B.C. student loans, the Province is freezing B.C. student loan payments for six months, starting March 30, 2020. Federal student loan payments are being frozen as well.

 

We will update this page as more resources are announced. If you wish to speak to someone, please call us 604-885-5881 or one of the following resources:

Women in distress: Our 24-hour access line remains open 604-885-2944

Mental health or addiction support: VCH Mental Health at 604-885-6101 (Mon-Fri)

24-hour Sunshine Coast/Sea to Sky Crisis Line: 1-866-661-3311

Seniors Distress line: 604-872-1234