COVID-19: SCCSS program updates and financial support resources

Community Services is here for you during this difficult time. All of our programs have been modified so we can continue to provide support to the community throughout this crisis.

If you are self-isolating and need someone to talk to, if you and/or your family are experiencing financial stress due to being laid off, are facing eviction or are low on medication or food, call us and we will do our best to assist you. We likely can’t fix everything, but we commit to doing our very best.

See program information below or call 604-885-5881 Monday-Friday 9am–4pm.

Yew Transition House Access Line

If you are a woman who is experiencing violence or you are feeling unsafe we are here for you. Our Yew Transition House Access Line is open 24 hrs a day, 7 days a week. We are here to listen and provide support. We can also help by exploring alternative accommodation, help with assessing risks and working with you to create a safety plan.

Please call 604-885-2944 24 hours a day, 7 days a week. If you are a woman in immediate danger or fear for your safety, please call 911.

COVID-19 Emergency Food and Essentials Hotline

We have set up this service for families and individuals who cannot afford food or essential items. Phone our hotline number if you need to access food and essential items.

Please call 604-865-0832 Monday-Fridays 9am - 4pm.

 

WE WILL UPDATE THIS PAGE AS NEW INFORMATION BECOMES AVAILABLE.

You can also keep up-to-date by following us on Facebook, Instagram and Twitter.

 

The following programs and events are affected:

Community Services Inlet Office, 5638 Inlet Avenue, Sechelt

Our Inlet Office is closed to the public until further notice. Our programs are still providing support to community members. Please phone 604-885-5881 for program information.

 

Programs

The Family Place, 5520 Trail Avenue, Sechelt

Child Care Resources and Referral - Sechelt, Gibsons, Pender Harbour

Closed for group activities, location will remain open for phone assistance and one-on-one meetings (please call ahead to schedule an appointment). All lending of equipment is suspended until further notice. Please do not return borrowed items from the lending library at this time, we will accept returns upon reopening. Call 604-885-5657 or email coastccrr@sccss.ca.

 

Community Services Thrift Store, 731 North Road, Gibsons

The Thrift Store is closed until further notice. At this time, we are unable to accept any donations. We anticipate that when we reopen donations will be needed more than ever to support those in need in our community. Please set aside your items and we will keep you updated as to when it is safe for us to start accepting donations again.

 

Arrowhead Clubhouse

Arrowhead Clubhouse is closed until further notice. At this time, we are able to offer support to our members by phone 604-865-0078, by e-mail arrowheadreception@gmail.com, and by our Facebook Arrowhead Reception page 9am-4pm Monday through Friday.

 

Food Bank - 5657 Lamprey Lane, Sechelt

Food Bank hours for the upcoming week are Tuesday, April 7 and Wednesday, April 8 from 11am-1pm. Bags of food will be provided outdoors and social distancing measures will be in place. Currently, the best way to support the Food Bank is by donating online here, or by mailing a cheque to SCCSS, PO Box 1069, Sechelt V0N 3A0. Currently, we are not accepting donated food items at the Food Bank due to social distancing measures and concerns around sanitization. We expect that the need for food is going to increase over the next few weeks and we are in the process of developing a new system to address these needs. We will post changes here on our website, our door and you can call 604 885-5881 for updates.

 

Sunshine Coast Community Gardens - Lamprey Lane, Sechelt

Sunshine Coast Community Services has reopened our Community Gardens with new safety precautions and protocols in place. Thank you to our gardeners who passionately wrote in ideas about social distancing and their commitment to health and safety. We are now able to reopen the gardens with new precautions and measures in place which will ensure the safety of our gardeners, staff, volunteers and community members. While community gardens have been listed as an essential service, if the new safety protocols and precautions are not followed they will need to be closed. We will be reevaluating the protocols put in place at the end of April and see if changes need to be made. We ask for understanding as we are trying to manage our most vulnerable and isolated community members as this situation develops every day.

New safety protocols for the garden

  1. Please to not attend the gardens if you have been out of the country in the past 14 days, have been in contact with anyone who has been out of the country or has Covid-19, or are experiencing symptoms of Covid-19 yourself.
  2. Ensure social distancing guidelines of remaining 6 feet apart at all times.
  3. The shed will remain locked, so please bring your own tools. If you have tools in the shed that are yours, please connect with Carey Rumba (Tel: 604-865-0268) and we will get them out for you.
  4. The compost will be off limits for the time being with signage attached.
  5. To limit the water touch points we will have the water rain barrel next to the shed set up for use at this point. We will monitor the rain barrel and fill if necessary. Please bring a watering jug to fill up at this point, if you don’t have one reach out to Carey Rumba (Tel: 604-865-0268). This will be set up by the end of the week.
  6. Wash/sanitize your hands before and after visiting the gardens and bring your own gloves.

 

Parent-Tot Drop-In & Bellies and Babies - Gibsons

All programs including Play Big and Parent-Child Mother Goose and Mamas Supporting Mamas closed until further notice. For further information contact Shirley 604-865-1108.

 

Parent-Tot Drop-In & Bellies and Babies - Sechelt

All programs including Dads and Kids Play Group and Ukulele Group postponed until further notice. For further information call 604-885-5657.

 

Early Intervention Programs

The Early Intervention Team will not be holding any appointments in the Community Services building, and have cancelled all playgroups and childcare center visits.  Consultations will continue to take place over the phone. New referrals will still be accepted, however may only be made by phone at this time. For the Infant Development Program call 604-865-1163, for Physiotherapy 604-865-0058 and for Supported Child Development call 604-865-0309.

 

Yew Transition House

Yew Transition House is still operating. If you need support, please call the 24-hour access line on 604-885-2944.

 

Women's Counselling

At the moment there are no face-to-face sessions taking place and instead all counselling is being done by telephone. New referrals are still being taken using the same number as before, tel: 604-865-0105 or email womenscounselling@sccss.ca. There continues to be a waiting list for individual counselling. There are no groups running at the moment although we will continue to take names of women who are interested in future group work.

 

Volunteering

We need you, and we want to ensure you are engaged, supported, informed and connected! We can use your skills and experience to build our capacity and strategically benefit our programs and community during the COVID-19 emergency. We have safety protocols, volunteer checklists and specialized systems for volunteer engagement. If you would like to register and join our team, you are most welcome! To get involved contact Andrea Hobbs 604-865-0283 or email ahobbs@sccss.ca.

 

Better At Home

Effective mid-March all in-person service delivery has been temporarily suspended, including friendly visits, housekeeping, home repair, and transportation. We have adjusted our basket of services to reflect the current situation, and best meet the needs of seniors in our community. Staff and volunteers are currently offering the following services to seniors:

  1. phone and/or virtual check-ins
  2. grocery shopping and delivery
  3. prescription pick up and drop off
  4. yard work

If you are looking for some help with one of the above services, please reach out to Better at Home at 604-865-0114.

 

Keeping People Housed

Service remains available. Keeping People Housed is a loan program to help with unexpected and temporary crises for rental arrears or essential utilities. Re-payment is made monthly through your bank account. The program is made possible in part from Sunshine Coast Credit Union, the Co-Operators and Sunshine Coast Community Services. To learn more, contact Andrea Hobbs 604-865-0283 or email ahobbs@sccss.ca.

 

 


Additional Resources

 

Local Contacts

Women in distress: Our 24-hour access line remains open 604-885-2944

Mental health or addiction support: VCH Mental Health at 604-885-6101 (Mon-Fri)

24-hour Sunshine Coast/Sea to Sky Crisis Line: 1-866-661-3311

Seniors Distress line: 604-872-1234

 

Government of Canada

For general information, resources and the Federal Government's response to COVID-19, click here.

For the latest information regarding Coronavirus benefits and services including the Emergency Care Benefit, click here.

Apply for EI Benefits here.

Note that quarantined or sick EI applicants have the one-week period wait period lifted and you must complete application on website before contacting via phone. Tel: 1-833-381-2725 (toll-free) Teletypewriter (TTY): 1-800-529-3742

Service Canada can help!

If an individual that you support requires assistance with one of our critical services and benefits, they can complete a service request form here  . Once the service request is submitted, a Service Canada representative will contact the individual within 2 business days at the phone number they indicate. If your community members or individuals within your network do not have access to the internet or face other barriers, a Service Canada Outreach Support Centre will ensure they get access to the critical benefits they need. The outreach support center can be accessed by calling 1-800-631-2657. Outreach workers are available to assist from 8:30am to 4:00pm PST Monday to Friday.

 

BC Provincial Government

For the latest information from the BC Centre for Disease Control, click here.

The province has created a phone service to provide non-medical information about COVID-19, including the latest information on social distancing. Information is available in 110 languages, 7:30 am .to 8:00 p.m. at 1-888-COVID19 (1-888-268-4319) or via text message at 604-630-0300.

 

Town of Gibsons

Town hall is closed to the public. Call 607-886-2274 for service or email info@gibsons.ca. For information about Town of Gibsons services, including the Respiratory Assessment Clinic and updates from the Sunshine Coast Emergency Operations Centre (EOC), click here.

 

District of Sechelt

Public access at Municipal Hall is closed until further notice. Email info@sechelt.ca or telephone 604-885-1986 for further information. For a full list of updates, click here.

 

Shishalh Nation

Government offices are closed to the public. For further information, click here.

 

Sunshine Coast Regional District

Members of the public requiring assistance from staff are asked to email info@scrd.ca. For updates regarding recreational facilities, bus services, garbage collection, landfills and more, click here.

 

Salvation Army

For information regarding Salvation Army Food Bank and hot lunch program call 604-886-3665, email gibsons_bc@can.salvationarmy.org or click here.

Division of Family Practice - Sunshine Coast

For the latest updates from local physicians, click here.

If you believe that your symptoms are severe enough to warrant assessment by a physician, please call the BC COVID-19 hotline at 1-888-COVID19

If you feel you may need to be hospitalized for more severe symptoms, please call 911 if you require ambulance transport, or call ahead to Sechelt Hospital at 604-885-2224 so that the appropriate precautions can be made to protect healthcare workers and fellow patients.


Financial Support Resources

There are many initiatives and programs being set up by both the provincial and federal government to provide financial assistance to Canadians during this time. The chart provides a quick reference guide to programs being offered. Sunshine Coast Community Services Society aims to provide the most up to date information however new information may be released by our governments. We recommend also using the links below to the various programs to ensure you receive all the relevant information.

COVID-19 Economic Response Plan

2020-04_CovidResponseChart.jpg

 

Keeping People Housed

Keeping People Housed is a loan program to help with unexpected and temporary crises for rental arrears or essential utilities. Re-payment is made monthly through your bank account. The program is made possible in part from Sunshine Coast Credit Union, the Co-Operators and Sunshine Coast Community Services.

For more information about the program, eligibility requirements and how to apply, click here or contact Andrea at 604-865-0283 or email ahobbs@sccss.ca.

 

Federal Government Supports

The Government of Canada is taking immediate, significant and decisive action to help Canadians facing hardship as a result of the COVID-19 outbreak. For information about a range of financial supports you can access, click here.

Service Canada can help! 

If an individual that you support requires assistance with one of our critical services and benefits, they can complete a service request form here. Once the service request is submitted, a Service Canada representative will contact the individual within 2 business days at the phone number they indicate. If your community members or individuals within your network do not have access to the internet or face other barriers, a Service Canada Outreach Support Centre will ensure they get access to the critical benefits they need. The outreach support center can be accessed by calling 1-800-631-2657. Outreach workers are available to assist from 8:30am to 4:00pm PST Monday to Friday.

Student support

The Canada Emergency Student Benefit (CESB), will provide income support to post-secondary students who have lost work opportunities due to COVID-19. Students who are not receiving the Canada Emergency Response Benefit will receive $1,250 per month for up to four months (May-August 2020). Students with disabilities, students with dependents would receive an additional $750. For further information, click here.

 

Provincial Government Supports

For more information on provincial financial supports, including the link to the BC Emergency Benefit for Workers, click here.

Support for renters and landlords

The Province is introducing a new temporary rental supplement, halting evictions and freezing rents, among other actions.  

The new rental supplement will help households by offering up to $500 a month towards their rent, building on federal and provincial financial supports already announced for British Columbians facing financial hardship. Learn more here.

COVID-19 and Tenancies - FAQs

For FAQs about rent payments, evictions, rent increases and dispute resolutions, click here.

COVID-19 Support for Income and Disability Assistance

For information including how to apply for Canada Emergency Response Benefit (CERB), the BC Bus Pass Program and more, click here.

 

Monthly Bill Supports

BC Hydro

BC Hydro has introduced a COVID-19 Relief Fund to help residential customers who have lost their jobs due to COVID-19. The Relief Fund provides you with a credit to your account to reduce your bill. For more information, click here.

Fortis BC

Fortis BC has a range of measures in place to support customers who are facing financial hardship due to COVID-19. Find out more here.

ICBC

ICBC recognize the financial impact COVID-19 may have on their customers and want to provide some relief during this challenging time. Find out more here.

Telus

Telus has been recognized as an essential service and has a range of measures in place to protect and support customers including waiving home internet overage charges and offering flexible payment options. Find out more here.

 

Student Loans

To help people with B.C. student loans, the Province is freezing B.C. student loan payments for six months, starting March 30, 2020. Federal student loan payments are being frozen as well.

 

We will update this page as more resources are announced. If you wish to speak to someone, please call us 604-885-5881 or one of the following resources:

Women in distress: Our 24-hour access line remains open 604-885-2944

Mental health or addiction support: VCH Mental Health at 604-885-6101 (Mon-Fri)

24-hour Sunshine Coast/Sea to Sky Crisis Line: 1-866-661-3311

Seniors Distress line: 604-872-1234