Professional Standards

Client Rights

Consent, Risk, Choice, Responsibility, Decision-Making, Regulation and Advocacy

Sunshine Coast Community Services recognizes the individual’s or family’s or caregiver’s right to voluntary participation and that the individual or family or caregiver is central to any planning or decision-making process that affects them. Read our complete Client Rights Policy.

Complaints and Conflict Resolution

Sunshine Coast Community Services provides a fair, consistent and expeditious process to guide dispute resolution when the Society receives complaints from clients and/or community partners regarding violations of client rights or allegations of employee violations of their code of ethics. Read our complete Complaints and Conflict Resolution Policy.

Employee Conduct & Code Of Ethics

Ethical guidelines are a set of standards of conduct which the employees of Sunshine Coast Community Services consider in ethical and professional decision making. The Code of Ethics sets the boundaries for acceptable personal and professional behaviour in the carrying out of their duties. Clients receiving service from the Society can expect its employees will adhere to the Code of Ethics for their designated professional bodies where applicable and that all employees accept the following professional responsibilities. Read our complete Employee Code of Ethics

Board Of Directors Code Of Conduct

The Directors of Sunshine Coast Community Services Society commit themselves to ethical, businesslike and lawful conduct, in a manner that best serves the community, clients and stakeholders. A Code of Conduct Declaration is reviewed and signed by Board members upon election or appointment and annually thereafter. Read our complete Board of Directors Code of Conduct

Carf International Accreditation

Founded in 1966, CARF International is an independent, non-profit accreditor of health and human services. Sunshine Coast Community Services (SCCSS) has been accredited with CARF since 2005 for its MCFD funded programs, including Family Support & Family Preservation, Youth in Transition, Aboriginal Families Pulling Together, Special Services to Children, Children’s Counselling, Parent-Tot Drop-In, Child Care Resource & Referral, Infant Development, Supported Child Development, Special Services Home Share and Occupational & Physiotherapy for children with a developmental delay or diagnosed disability.  CARF accreditation signals our commitment to continually improve services, encourage feedback, and serve our community and ensures that we focus on:

  • Our clients and their families who are looking for assurance that we strive to offer the highest quality services;
  • Our funders, donors, insurers and government regulators who need to trust that we are accountable and prudent fiscal managers; and
  • Our Society and all of us who provide the services to underpin our commitment to making a difference in people’s lives.

For more information please visit: www.carf.org